Sustainable ecoresin jewelry for nature lovers!
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FAQ's

What type of payments do you accept?
Whatever you're comfortable with! We accept Paypal, credit cards and bank transfer.

Do you have worldwide shipping?
We certainly do! We will ship the item/s from Croatia on Wednesdays and Fridays via Air mail for overseas and regular mail for Europe. Don't worry, after your order has been shipped, you will be notified by email :) 
  • worldwide shipping - 5$
  • domestic (Croatia) shipping - FREE
Which address do you use as the default shipping address?
After you've purchased an item, we will ship it to your BILLING ADDRESS. If you want us to ship the item to an address other than that one,
please specify it and write down the address where you want your item to go.

What's the packaging like?
All items are packaged in sturdy & light cardboard boxes (to cut on the shipping cost and paper consumption) stuffed with shredded paper.
We like to recycle wherever we can. Also, there is always an element of surprise inside...but enough about that! Let's move on to the next question.

How long until I get my item?
This will vary depending on your location. It shouldn't take longer than 2-3 days for Croatia,10 days for Europe, between 15-25 for USA and Canada
and between 15-25 days for rest of the world.  We ship the orders two times a week; on Wednesdays and Fridays. 

What's your refund policy?
If you're dissatisfied with your item, we accept returns or exchanges for purchased items within 30 days of the shipping date. The item should be in unworn and undamaged condition, and we will send you the refund upon receiving it. Sadly, shipping charges are non-refundable.

What can you do if I never received my item?
Fear not! If that's the case just shoot us an email and let us take care of it. Sometimes these things happen due to bad weather, alien abductions and other circumstances that are out of our control. We have tracking numbers for each package so any issues that come up are usually very easily resolved.

The boring stuff?
Customers are responsible for any and all duties and customs charges that may be incurred, and for knowing and abiding by any import restrictions to their country from Croatia.

Are you interested in custom or wholesale orders?
If you have a suggestion, we are more than happy to discuss it! Send us an email or get in touch through Facebook or Instagram.

Email: hiddengarden11 @ gmail.com

All pieces are created by hand, using different nature findings, so no two items are identical. This adds character and uniqueness to each handmade item but does not diminish the quality or beauty of the item.